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Child Maintenance Service legislative framework and reform

Child Maintenance Service - legislative framework and reform

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Family: Policy and strategy
25 Sep 2025 | Policy paper Department for Communities (Northern Ireland) Independent Case Examiner linked direct

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2024 to 2025

Why linked: NI Independent Case Examiner complaints report on CMS - regulatory standards and procedural safeguards

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland (NI) for 2024 to 2025.

▤ View document · ↗ GOV.UK · ↓ Independent Case Examiner for the Department of… (5pp)
6 Jan 2025 | Policy paper Department for Work and Pensions linked direct

DWP complaints: Annual report by the Independent Case Examiner 2023 to 2024

Why linked: DWP ICE annual report on CMS complaints falls within case examination and administrative procedure scope

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2023 to 31 March 2024

▤ View document · ↗ GOV.UK · ↓ Independent Case Examiner for the Department f…
+1 more
↓ Independent Case Examiner for the Department for Work and P… (53pp)
6 Jan 2025 | Policy paper Department for Communities (Northern Ireland) Independent Case Examiner linked direct

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2023 to 2024

Why linked: Independent Case Examiner annual report 2023-24 — directly comparable to the 2024-25 ICE report and useful as a year-on-year complaints baseline for the NI CMS.

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland (NI) for 2023 to 2024.

▤ View document · ↗ GOV.UK · ↓ Independent Case Examiner for the Department of…
14 Dec 2023 | Policy paper Department for Work and Pensions Independent Case Examiner linked direct

DWP complaints: Annual report by the Independent Case Examiner 2022 to 2023

Why linked: DWP ICE annual report 2022-23 covers CMS complaints procedure and case examination

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2022 to 31 March 2023

▤ View document · ↗ GOV.UK · ↓ DWP complaints: Annual report by the Independen… (30pp)
+1 more
↓ DWP complaints: Annual report by the Independent Case Exami…
14 Dec 2023 | Policy paper Department for Communities (Northern Ireland) Independent Case Examiner linked direct

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2022 to 2023

Why linked: DfC (NI) ICE annual report 2022-23 explicitly covers Child Maintenance Service complaints and reviews

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2022 to 2023.

▤ View document · ↗ GOV.UK · ↓ Independent Case Examiner for the Department of… (8pp)
+1 more
↓ Independent Case Examiner for the Department of Communities…
19 Jan 2023 | Policy paper Department for Work and Pensions linked direct

Government response to the independent review of the Child Maintenance Service response to domestic abuse

Why linked: Government response to the independent review of the CMS response to domestic abuse — the ministerial basis for the Child Support Collection (Domestic Abuse) Act 2023.

A response by the government to the independent review of the Child Maintenance Service (CMS) response to domestic abuse.

▤ View document · ↗ GOV.UK · ↓ Government response to the independent review o…
+1 more
↓ Government response to the independent review of the Child … (16pp)
16 Dec 2022 | Policy paper Department for Work and Pensions Independent Case Examiner linked direct

DWP complaints: Annual report by the Independent Case Examiner 2021 to 2022

Why linked: DWP ICE annual report 2021-22 documents CMS complaints procedures and case examination framework

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2021 to 31 March 2022

▤ View document · ↗ GOV.UK · ↓ Independent Case Examiner for the Department fo…
+1 more
↓ Independent Case Examiner for the Department for Work and P… (32pp)
16 Dec 2022 | Policy paper Department for Communities (Northern Ireland) Independent Case Examiner linked direct

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2021 to 2022

Why linked: DfC (NI) ICE annual report 2021-22 explicitly addresses Child Maintenance Service complaints and reviews

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2021 to 2022.

▤ View document · ↗ GOV.UK · ↓ Independent Case Examiner for the Department of…
+1 more
↓ Independent Case Examiner for the Department of Communities… (7pp)