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Policy Paper Published 6 Jan 2025 Department for Work and Pensions ↗ View on GOV.UK

DWP complaints: Annual report by the Independent Case Examiner 2023 to 2024

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2023 to 31 March 2024

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This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2023 and 31 March 2024.

The report covers the following areas of work:

  • working age benefits (Jobcentre Plus)
  • disability benefits
  • retirement services
  • Debt Management
  • private sector companies that provide services on behalf of DWP
  • Child Maintenance Service
  • Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiner’s office.