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Policy Paper Published 16 Dec 2022 Department for Communities (Northern Ireland) Independent Case Examiner ↗ View on GOV.UK

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2021 to 2022

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2021 to 2022.

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The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2021 and 31 March 2022 for the Social Security Agency and Child Maintenance Service, part of the Department for Communities in Northern Ireland.