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Policy Paper Published 14 Dec 2023 Department for Communities (Northern Ireland) Independent Case Examiner ↗ View on GOV.UK

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2022 to 2023

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2022 to 2023.

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The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2022 and 31 March 2023 for the Social Security Agency and Child Maintenance Service, part of the Department for Communities in Northern Ireland.