Closed 10 of 51 events
Threads / HMRC Data Collection Improvement / Timeline
Lifecycle stage Response Published
168 days in stage

HMRC Data Collection Improvement

HM Revenue & Customs is improving data collection and third-party data integration to help businesses pay tax correctly first time and reduce the small business tax gap. The initiative focuses on better use of third-party data sources, promoting electronic invoicing across UK businesses and the public sector, and addressing the fact that current funding allows 3–4 million calls annually to go unanswered. Status is active with emphasis on modernising HMRC's data infrastructure and customer support capacity.

Log in for AI briefing
Showing 10 of 51 signals
Sort Latest first Oldest first
Family 1
Signal
Year
Body
Role
Clear all
Family: Analysis
16 May 2025 | Research HM Revenue & Customs linked

Collecting the right tax from wealthy individuals

This new report National Audit Office examines the extent to which HMRC is well placed to support wealthy individuals to pay the right tax. Report type: value_for_money | Departments: ['HM Revenue and Customs'] | Topics: ['Money and tax', 'Tax and …

▤ View document · ↗ GOV.UK
15 May 2024 | Research HM Revenue & Customs linked

HMRC customer service

Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23. Report type: value_for_money | Departments: ['HM Revenue and Customs'] | Topics: ['Benefits', 'Digital transformation', 'Digital, data and technology', 'Operations and process management', …

▤ View document · ↗ GOV.UK