HMRC customer service

Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23. Report type: value_for_money | Departments: ['HM Revenue and Customs'] | Topics: ['Benefits', 'Digital transformation', 'Digital, data and technology', 'Operations and process management', 'People and operations', 'Performance management', 'Project and service delivery', 'Work, welfare and pensions']