HM Revenue & Customs is improving data collection and third-party data integration to help businesses pay tax correctly first time and reduce the small business tax gap. The initiative focuses on better use of third-party data sources, promoting electronic invoicing across UK businesses and the public sector, and addressing the fact that current funding allows 3–4 million calls annually to go unanswered. Status is active with emphasis on modernising HMRC's data infrastructure and customer support capacity.
In response to: Better use of new and improved third-party data
This measure is about improving the quality of data collected under HMRC’s bulk data gathering powers for tax administration.
HMRC and DBT are seeking views on standardising electronic invoicing and increasing its adoption across UK businesses and the public sector.
In response to: Better use of new and improved third-party data
This consultation seeks views on opportunities for improving the quality of data acquired under HMRC’s bulk data gathering powers for tax administration.
This tax information and impact note is about the implementation of the Cryptoasset Reporting Framework (CARF) for providing visibility on the transactions of users of cryptoassets.
This tax information and impact note is about the implementation of the Cryptoasset Reporting Framework (CARF) for providing visibility on the transactions of users of cryptoassets.
This consultation seeks views on opportunities for improving the quality of data acquired under HMRC’s bulk data gathering powers for tax administration.
This new report National Audit Office examines the extent to which HMRC is well placed to support wealthy individuals to pay the right tax. Report type: value_for_money | Departments: ['HM Revenue and Customs'] | Topics: ['Money and tax', 'Tax and …
HMRC and DBT are seeking views on standardising electronic invoicing and increasing its adoption across UK businesses and the public sector.
The written evidence received from Dr Edidiong Offiong Bassey also suggests that HMRC is not making the best use of technology. In particular, he indicated there has been limited promotion in the UK of electronic invoicing and electronic fiscal devices …
This consultation seeks views on opportunities for improving the quality of data acquired under HMRC’s bulk data gathering powers for tax administration.
HMRC and DBT are seeking views on standardising electronic invoicing and increasing its adoption across UK businesses and the public sector.
In response to: Draft legislation: Improving the data HMRC collects from its customers
In response to: Draft legislation: Improving the data HMRC collects from its customers
In response to: Draft legislation: Improving the data HMRC collects from its customers
We welcome views on this technical consultation on 2 related draft Statutory Instruments published with supporting Explanatory Memoranda.
We asked whether HMRC provides customers with information on expected call waiting times. It said it provides this information on many of its helplines, but the information is limited to the average call waiting time from the previous day rather …
Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23. Report type: value_for_money | Departments: ['HM Revenue and Customs'] | Topics: ['Benefits', 'Digital transformation', 'Digital, data and technology', 'Operations and process management', …
We welcome views on this technical consultation on 2 related draft Statutory Instruments published with supporting Explanatory Memoranda.
We welcome views on this technical consultation on 2 related draft Statutory Instruments published with supporting Explanatory Memoranda.
We have received written evidence that HMRC repeatedly pursues small debts over a number of years.24 We asked HMRC whether this was disproportionate to the size of the debt. HMRC told us it takes a risk-based approach to debt management …
We asked HMRC, given the concerns about additional burdens on customers, how it would ensure that businesses complied with the programme and compliance didn’t decline. HMRC explained that there were two key requirements that it believed will foster good compliance …
In December 2022, HMRC established a plan to work with its stakeholders to solve issues. In March 2023 it started exploring with taxpayer and agent representatives how quarterly updates could work in practice. It explained that it was looking to …
In response to: Change to data HMRC collects from customers
This measure is about changes to the data HMRC requires from employers, some shareholders in owner-managed businesses, and customers who are self-employed.
Screening equality impact assessment for HMRC's Electronic Sales Suppression project.
HMRC’s initial equality impact assessment of the Contact Engagement Programme Optimisation progress-chasing self-serve app.
In response to: Improving the data HMRC collects from its customers
In response to: Improving the data HMRC collects from its customers
We welcome views on a number of potential options for improving the range of data HM Revenue and Customs (HMRC) collects, uses and responsibly and safely shares across government.
We welcome views on policy and IT design options to deliver the government's commitment to digitalise business rates.
HMRC’s initial equality impact assessment of the Contact Engagement Programme.
HMRC’s initial equality impact assessment of the Contact Engagement Programme.
We welcome views on a number of potential options for improving the range of data HM Revenue and Customs (HMRC) collects, uses and responsibly and safely shares across government.
We welcome views on policy and IT design options to deliver the government's commitment to digitalise business rates.
We welcome views on policy and IT design options to deliver the government's commitment to digitalise business rates.
We welcome views on a number of potential options for improving the range of data HM Revenue and Customs (HMRC) collects, uses and responsibly and safely shares across government.
In addition to its own debt management staff, HMRC also uses private sector debt collection agencies to increase its capacity and work with specific customer groups.26 HMRC works with these agencies through an arrangement called the ‘debt market integrator’, which …
We are seeking views on how new tax checks for taxi, private hire car and metal dealer licensing are implemented in Scotland and Northern Ireland.
HM Revenue & Customs are consulting on the potential streamlining of their Trade in Goods bulk datasets.
HM Revenue & Customs are consulting on the potential streamlining of their Trade in Goods bulk datasets.
HM Revenue & Customs are consulting on the potential streamlining of their Trade in Goods bulk datasets.
HM Revenue & Customs are consulting on the potential streamlining of their Trade in Goods bulk datasets.
We are seeking views on how new tax checks for taxi, private hire car and metal dealer licensing are implemented in Scotland and Northern Ireland.
This is HM Revenue and Customs' initial equality impact assessment.
This tax information and impact note is proposing to expand its bulk data gathering powers to Money Service Businesses (MSBs).
HMRC is seeking views on introducing legislation to replace the long-standing Extra Statutory Concession D33.
HMRC is seeking views on introducing legislation to replace the long-standing Extra Statutory Concession D33.
HMRC is seeking views on introducing legislation to replace the long-standing Extra Statutory Concession D33.
We are seeking views on how new tax checks for taxi, private hire car and metal dealer licensing are implemented in Scotland and Northern Ireland.