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Retail Energy Market Regulation and Redress

The Department for Energy Security and Net Zero is reforming retail energy market regulation and consumer redress mechanisms, including proposals to strengthen the Energy Ombudsman's powers, regulate third-party intermediaries, and establish an Energy Debt Relief Scheme. Current issues include billing accuracy, back-billing practices, supplier non-compliance with ombudsman rulings, and exploitative practices in the non-domestic energy market. The government is consulting on permanent consumer protections and debt relief funded by energy company windfall profits.

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Family: Consultations

2025

11 events
23 Oct 2025 | Consultation outcome Department for Energy Security and Net Zero linked

Regulating Third-Party Intermediaries (TPIs) in the retail energy market — outcome published

We're seeking views on options for regulating third-party intermediaries (TPIs) in the energy retail market to protect consumers and businesses.

▤ View document · ↗ GOV.UK · ↓ Regulating Third-Party Intermediaries (TPIs) in…
+5 more
↓ Regulating Third-Party Intermediaries (TPIs) in the retail … (62pp) ↓ Regulating third-party intermediaries (TPIs) in the retail … (24pp) ↓ Regulating third-party intermediaries (TPIs) in the retail … ↓ Regulating Third-Party Intermediaries in the retail energy … ↓ Regulating Third-Party Intermediaries in the retail energy … (27pp)
8 Aug 2025 | Consultation outcome Department for Energy Security and Net Zero Ofgem linked

Heat networks regulation: implementing consumer protections — outcome published

We're seeking views on consumer protection requirements such as standards of conduct, protections for vulnerable consumers and more.

▤ View document · ↗ GOV.UK · ↓ Heat networks regulation: implementing consumer… (107pp)
+4 more
↓ Heat networks regulation: implementing consumer protections… (39pp) ↓ Heat networks regulation: implementing consumer protections… (92pp) ↓ Heat networks regulation: implementing consumer protections… (143pp) ↓ Heat networks regulation: implementing consumer protections… (86pp)
31 Jan 2025 | Consultation outcome Department for Energy Security and Net Zero Ofgem linked

Heat networks regulation: implementing consumer protections — consultation closed

We're seeking views on consumer protection requirements such as standards of conduct, protections for vulnerable consumers and more.

▤ View document · ↗ GOV.UK · ↓ Heat networks regulation: implementing consumer… (107pp)
+4 more
↓ Heat networks regulation: implementing consumer protections… (39pp) ↓ Heat networks regulation: implementing consumer protections… (92pp) ↓ Heat networks regulation: implementing consumer protections… (143pp) ↓ Heat networks regulation: implementing consumer protections… (86pp)

2024

9 events
15 Nov 2024 | Consultation outcome Department for Energy Security and Net Zero linked

Regulating Third-Party Intermediaries (TPIs) in the retail energy market — consultation closed

We're seeking views on options for regulating third-party intermediaries (TPIs) in the energy retail market to protect consumers and businesses.

▤ View document · ↗ GOV.UK · ↓ Regulating Third-Party Intermediaries (TPIs) in…
+5 more
↓ Regulating Third-Party Intermediaries (TPIs) in the retail … (62pp) ↓ Regulating third-party intermediaries (TPIs) in the retail … (24pp) ↓ Regulating third-party intermediaries (TPIs) in the retail … ↓ Regulating Third-Party Intermediaries in the retail energy … ↓ Regulating Third-Party Intermediaries in the retail energy … (27pp)
8 Nov 2024 | Consultation outcome Department for Energy Security and Net Zero Ofgem linked

Heat networks regulation: implementing consumer protections — consultation opened

We're seeking views on consumer protection requirements such as standards of conduct, protections for vulnerable consumers and more.

▤ View document · ↗ GOV.UK · ↓ Heat networks regulation: implementing consumer… (107pp)
+4 more
↓ Heat networks regulation: implementing consumer protections… (39pp) ↓ Heat networks regulation: implementing consumer protections… (92pp) ↓ Heat networks regulation: implementing consumer protections… (143pp) ↓ Heat networks regulation: implementing consumer protections… (86pp)
20 Sep 2024 | Consultation outcome Department for Energy Security and Net Zero linked

Regulating Third-Party Intermediaries (TPIs) in the retail energy market — consultation opened

We're seeking views on options for regulating third-party intermediaries (TPIs) in the energy retail market to protect consumers and businesses.

▤ View document · ↗ GOV.UK · ↓ Regulating Third-Party Intermediaries (TPIs) in…
+5 more
↓ Regulating Third-Party Intermediaries (TPIs) in the retail … (62pp) ↓ Regulating third-party intermediaries (TPIs) in the retail … (24pp) ↓ Regulating third-party intermediaries (TPIs) in the retail … ↓ Regulating Third-Party Intermediaries in the retail energy … ↓ Regulating Third-Party Intermediaries in the retail energy … (27pp)
30 Apr 2024 | Consultation outcome Department for Energy Security and Net Zero Ofgem linked

Heat networks regulation: consumer protection

We're seeking views on consumer protection requirements such as pricing, which will be introduced as part of the heat networks regulatory framework.

▤ View document · ↗ GOV.UK · ↓ Heat networks regulation – consumer protection (113pp)
+2 more
↓ Heat networks regulation – consumer protection: Impact asse… (49pp) ↓ Heat networks regulation: consumer protection - government … (129pp)
30 Apr 2024 | Consultation outcome Department for Energy Security and Net Zero Ofgem linked

Heat networks regulation: consumer protection — outcome published

We're seeking views on consumer protection requirements such as pricing, which will be introduced as part of the heat networks regulatory framework.

▤ View document · ↗ GOV.UK · ↓ Heat networks regulation – consumer protection (113pp)
+2 more
↓ Heat networks regulation – consumer protection: Impact asse… (49pp) ↓ Heat networks regulation: consumer protection - government … (129pp)

2023

4 events
27 Oct 2023 | Consultation outcome Department for Energy Security and Net Zero Ofgem linked

Heat networks regulation: consumer protection — consultation closed

We're seeking views on consumer protection requirements such as pricing, which will be introduced as part of the heat networks regulatory framework.

▤ View document · ↗ GOV.UK · ↓ Heat networks regulation – consumer protection (113pp)
+2 more
↓ Heat networks regulation – consumer protection: Impact asse… (49pp) ↓ Heat networks regulation: consumer protection - government … (129pp)
4 Aug 2023 | Consultation outcome Department for Energy Security and Net Zero Ofgem linked

Heat networks regulation: consumer protection — consultation opened

We're seeking views on consumer protection requirements such as pricing, which will be introduced as part of the heat networks regulatory framework.

▤ View document · ↗ GOV.UK · ↓ Heat networks regulation – consumer protection (113pp)
+2 more
↓ Heat networks regulation – consumer protection: Impact asse… (49pp) ↓ Heat networks regulation: consumer protection - government … (129pp)

2022

3 events

2021

5 events
29 Dec 2021 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Heat networks: building a market framework

We're seeking views on policy options for the development of a regulatory framework for heat networks to protect consumers, support market growth and develop low carbon networks.

▤ View document · ↗ GOV.UK · ↓ Heat networks: building a market framework - co… (84pp)
+2 more
↓ Heat networks: building a market framework - impact assessm… (52pp) ↓ Heat networks: building a market framework - government res… (64pp)
29 Dec 2021 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Heat networks: building a market framework — outcome published

We're seeking views on policy options for the development of a regulatory framework for heat networks to protect consumers, support market growth and develop low carbon networks.

▤ View document · ↗ GOV.UK · ↓ Heat networks: building a market framework - co… (84pp)
+2 more
↓ Heat networks: building a market framework - impact assessm… (52pp) ↓ Heat networks: building a market framework - government res… (64pp)

2020

6 events
14 Dec 2020 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Reforming the energy industry codes

Government and Ofgem are seeking views on changes proposed to the energy codes governance framework.

▤ View document · ↗ GOV.UK · ↓ Reforming the energy industry codes: consultati… (58pp)
+4 more
↓ Reforming the energy industry codes: impact assessment (19pp) ↓ Energy Industry Codes Review: joint BEIS / Ofgem privacy no… ↓ Invitation to September 2019 workshops (1pp) ↓ Reforming the energy industry codes consultation: summary o… (53pp)
14 Dec 2020 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Reforming the energy industry codes — outcome published

Government and Ofgem are seeking views on changes proposed to the energy codes governance framework.

▤ View document · ↗ GOV.UK · ↓ Reforming the energy industry codes: consultati… (58pp)
+4 more
↓ Reforming the energy industry codes: impact assessment (19pp) ↓ Energy Industry Codes Review: joint BEIS / Ofgem privacy no… ↓ Invitation to September 2019 workshops (1pp) ↓ Reforming the energy industry codes consultation: summary o… (53pp)
1 Jun 2020 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Heat networks: building a market framework — consultation closed

We're seeking views on policy options for the development of a regulatory framework for heat networks to protect consumers, support market growth and develop low carbon networks.

▤ View document · ↗ GOV.UK · ↓ Heat networks: building a market framework - co… (84pp)
+2 more
↓ Heat networks: building a market framework - impact assessm… (52pp) ↓ Heat networks: building a market framework - government res… (64pp)
6 Feb 2020 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Heat networks: building a market framework — consultation opened

We're seeking views on policy options for the development of a regulatory framework for heat networks to protect consumers, support market growth and develop low carbon networks.

▤ View document · ↗ GOV.UK · ↓ Heat networks: building a market framework - co… (84pp)
+2 more
↓ Heat networks: building a market framework - impact assessm… (52pp) ↓ Heat networks: building a market framework - government res… (64pp)

2019

3 events
16 Sep 2019 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Reforming the energy industry codes — consultation closed

Government and Ofgem are seeking views on changes proposed to the energy codes governance framework.

▤ View document · ↗ GOV.UK · ↓ Reforming the energy industry codes: consultati… (58pp)
+4 more
↓ Reforming the energy industry codes: impact assessment (19pp) ↓ Energy Industry Codes Review: joint BEIS / Ofgem privacy no… ↓ Invitation to September 2019 workshops (1pp) ↓ Reforming the energy industry codes consultation: summary o… (53pp)
22 Jul 2019 | Consultation outcome Department for Business, Energy & Industrial Strategy linked

Reforming the energy industry codes — consultation opened

Government and Ofgem are seeking views on changes proposed to the energy codes governance framework.

▤ View document · ↗ GOV.UK · ↓ Reforming the energy industry codes: consultati… (58pp)
+4 more
↓ Reforming the energy industry codes: impact assessment (19pp) ↓ Energy Industry Codes Review: joint BEIS / Ofgem privacy no… ↓ Invitation to September 2019 workshops (1pp) ↓ Reforming the energy industry codes consultation: summary o… (53pp)

2018

2 events