The Department for Energy Security and Net Zero is reforming retail energy market regulation and consumer redress mechanisms, including proposals to strengthen the Energy Ombudsman's powers, regulate third-party intermediaries, and establish an Energy Debt Relief Scheme. Current issues include billing accuracy, back-billing practices, supplier non-compliance with ombudsman rulings, and exploitative practices in the non-domestic energy market. The government is consulting on permanent consumer protections and debt relief funded by energy company windfall profits.
In response to: Non-domestic smart meter rollout post-2025
Impact assessment summarising the effects of the policies in the Domestic Gas and Electricity (Tariff Cap) Bill.