We recommend that the Department and NHS England set out in response to this report: (a) A timetable for introducing the new, “native” NHS App, and (b) Their plan for communicating the benefits and features offered by the new App to users of the current “portal” version. (c) Further detail of the proposed communications campaign on changes to the App announced in May 2023. (Paragraph 28) Systems and inoperability
We recommend that the Department and NHS England set out in response to this report: (a) A timetable for introducing the new, “native” NHS App, and (b) Their plan for communicating the benefits and features offered by the new App …