Despite child maintenance having the highest rate of complaints within the Department, the Department upholds a lower proportion of complaints relating to child 21 Qq 124–125; C&AG’s Report, paras 5, 1.14, 3.10 22 C&AG’s Report, para 3.11 and 3.12 23 Q 125 24 C&AG’s Report, Figure 18, para 3.18 25 C&AG’s Report, paras 3.6 and 3.7 26 Qq 121, 128–129 16 Child Maintenance maintenance (around 1 in 3) than it does for its other service areas.27 It told us that one reason for this is that child mai...

Despite child maintenance having the highest rate of complaints within the Department, the Department upholds a lower proportion of complaints relating to child 21 Qq 124–125; C&AG’s Report, paras 5, 1.14, 3.10 22 C&AG’s Report, para 3.11 and 3.12 23 Q 125 24 C&AG’s Report, Figure 18, para 3.18 25 C&AG’s Report, paras 3.6 and 3.7 26 Qq 121, 128–129 16 Child Maintenance maintenance (around 1 in 3) than it does for its other service areas.27 It told us that one reason for this is that child maintenance “is an area where people are more likely to complain because of the nature of the situation” and that “people are more likely to complain, becau Type: conclusion | Number: 17 | Response status: not_addressed Government response: 5b. PAC recommendation: The Department should also, within one year, review Child Maintenance cases where the Independent Case Examiner has upheld a complaint and report to us its analysis of the key themes and lessons to be learned from this, and how it plans to