We have received evidence critical of the correspondence provided by the Child Maintenance Service. For example, paying parents reported asking for details on how substantial arrears had accrued and receiving no effective information in response. This risks exacerbating hostility by preventing paying parents from having confidence in the debts being pursued. (Paragraph 92) Matters of interest to both receiving and paying parents

We have received evidence critical of the correspondence provided by the Child Maintenance Service. For example, paying parents reported asking for details on how substantial arrears had accrued and receiving no effective information in response. This risks exacerbating hostility by preventing paying parents from having confidence in the debts being pursued. (Paragraph 92) Matters of interest to both receiving and paying parents Type: conclusion | Number: 23 | Response status: under_consideration Government response: The Department understands that this issue relates primarily to cases moved from the old Child Support Agency (CSA) caseload into the Child Maintenance Service, and the level of arrears from the CSA case that transferred to CMS. The problems with the old Child Support Agency schemes have been well d