We strongly support the Child Maintenance Service’s plans to move to having a named caseworker, initially for customers in abusive situations before eventually being rolled out to all customers. The experience of having to recount one’s story multiple times was a particular issue we heard about in our inquiry and the Department’s plans have the potential to improve customer service outcomes substantially. We would welcome data being provided to the Committee quarterly to demonstrate progress ...

We strongly support the Child Maintenance Service’s plans to move to having a named caseworker, initially for customers in abusive situations before eventually being rolled out to all customers. The experience of having to recount one’s story multiple times was a particular issue we heard about in our inquiry and the Department’s plans have the potential to improve customer service outcomes substantially. We would welcome data being provided to the Committee quarterly to demonstrate progress against assigning customers named caseworkers. (Paragraph 110) Children in poverty: Child Maintenance Service 49 Type: conclusion | Number: 26 | Response status: under_consideration Government response: The Department has accepted 8 recommendations from The Independent Review of the Child Maintenance Service (CMS) response to Domestic Abuse. Subsequently, in response to Recommendation 4, the Department has commenced a pilot on complex cases where there has been domestic abuse, providing customers