We acknowledge that staff working for the Child Maintenance Service can have a difficult caseload and come across difficult and distressing situations routinely as part of their work. To ensure that staff are able to support customers, appropriate training and support is essential. The Government should review, within six months of this Report being published, the support and training provided to CMS staff and report its findings to the Committee, alongside the actions it will take in respons...

We acknowledge that staff working for the Child Maintenance Service can have a difficult caseload and come across difficult and distressing situations routinely as part of their work. To ensure that staff are able to support customers, appropriate training and support is essential. The Government should review, within six months of this Report being published, the support and training provided to CMS staff and report its findings to the Committee, alongside the actions it will take in response to remedy any issues identified. Type: recommendation | Number: 28 | Paragraph: 112 | Response status: under_consideration Government response: The Department recognises that Child Maintenance Service staff work incredibly hard to collect maintenance so that separated families receive the financial support that they are due; this is a challenging job undertaken in very difficult circumstances. The Department agrees that staff working for th