The Cabinet Office pointed to the role that central platforms such as GOV.UK Pay and Notify have played, for example sending alerts and test results to citizens during the COVID-19 pandemic.31 But the functions they perform are relatively straightforward commodity services that are already easily available and used extensively in the private sector. We are not convinced these examples demonstrate government’s ability to secure the deeper levels of transformation and business change needed to ...

The Cabinet Office pointed to the role that central platforms such as GOV.UK Pay and Notify have played, for example sending alerts and test results to citizens during the COVID-19 pandemic.31 But the functions they perform are relatively straightforward commodity services that are already easily available and used extensively in the private sector. We are not convinced these examples demonstrate government’s ability to secure the deeper levels of transformation and business change needed to achieve a more fundamental redesign of services for the digital age.32 Cultivating better systems analysis, data analysis and design skills would help go Type: conclusion | Number: 12 | Response status: not_addressed