Departments have made technology choices too early in the life of digital programmes before they have fully understood the business problem the programme is seeking to address.42 Departments have then over specified supplier contracts to a degree of detail which does not match the department’s knowledge and this has resulted in a loss of flexibility.43 Consequently, departments have struggled to change the direction of programmes in response to later events.44 Departments have also been slow ...

Departments have made technology choices too early in the life of digital programmes before they have fully understood the business problem the programme is seeking to address.42 Departments have then over specified supplier contracts to a degree of detail which does not match the department’s knowledge and this has resulted in a loss of flexibility.43 Consequently, departments have struggled to change the direction of programmes in response to later events.44 Departments have also been slow to stop programmes when it has become clear they are not working. An example is GOV.UK Verify, which after years of development still does not work for a Type: conclusion | Number: 18 | Response status: not_addressed