The Department told us that as part of its reform agenda, it plans to end Section 21 work and introduce a mandatory redress scheme for landlords, with which it intends to empower tenants and improve landlord compliance.42 However, the Department is yet to assess the success of its existing redress scheme for letting agents and does not know how it has affected tenant experiences of the lettings process.43 We heard from the Chief Executive of the National Residential Landlords Association that...

The Department told us that as part of its reform agenda, it plans to end Section 21 work and introduce a mandatory redress scheme for landlords, with which it intends to empower tenants and improve landlord compliance.42 However, the Department is yet to assess the success of its existing redress scheme for letting agents and does not know how it has affected tenant experiences of the lettings process.43 We heard from the Chief Executive of the National Residential Landlords Association that the Government’s commitment to abolish abolition Section 21 would provide a ‘new opportunity to refresh the sector’, while tenant representatives stress Type: conclusion | Number: 19 | Response status: not_addressed Government response: 1: PAC conclusion: It is too difficult for renters to realize their legal right to a safe and secure home. 1: PAC recommendation: Alongside its Treasury Minute response the Department should write to the Committee to set out how it will use its planned reform pro