The NAO report identified that Defence Digital’s project delivery has suffered from a lack of skilled and experienced personnel, immature project controls, and a culture focused on the approvals process rather than outcomes.42 The Department accepted that its performance up to now is worrying and that it needs to up-skill staff and think differently about processes and risk.43 In particular, the Department said that it wants a more diverse mix of experience in its digital project delivery tea...

The NAO report identified that Defence Digital’s project delivery has suffered from a lack of skilled and experienced personnel, immature project controls, and a culture focused on the approvals process rather than outcomes.42 The Department accepted that its performance up to now is worrying and that it needs to up-skill staff and think differently about processes and risk.43 In particular, the Department said that it wants a more diverse mix of experience in its digital project delivery teams. It hopes that by bringing in different skills and ways of thinking from industry, it can become more confident at working in agile ways that are more Type: conclusion | Number: 14 | Response status: not_addressed Government response: 4. PAC conclusion: The department is struggling to deliver its largest, most transformational digital programmes. 4a. PAC recommendation: In its update to us in six months, the department should also explain the actions it has taken to improve its performance in