We challenged the DVLA and the Department about their strategy for future of the DVLA. The Department told us that conversations are happening about what the future of driving licence services should look like. We heard that the DVLA will need to become more resilient to anticipated changes in the profile of its customers as the population ages, and respond to effect on road safety measures brought on by the potential growth in autonomous vehicles. Nevertheless, we did not feel that the DVLA ...

We challenged the DVLA and the Department about their strategy for future of the DVLA. The Department told us that conversations are happening about what the future of driving licence services should look like. We heard that the DVLA will need to become more resilient to anticipated changes in the profile of its customers as the population ages, and respond to effect on road safety measures brought on by the potential growth in autonomous vehicles. Nevertheless, we did not feel that the DVLA and the Department were able to articulate a clear strategy for how they might re-engineer and modernise the driving licence process, encompassing for ex Type: conclusion | Number: 26 | Response status: not_addressed Government response: 6.1 The government agrees with the Committee’s recommendation. Recommendation implemented 6.2 The DVLA has been an overwhelmingly digital organisation for many years, with more than 83% of transactions completed online. Motorists have been able to pay their vehic