We remain to be convinced that HMPO’s digital transformation programme will be completed by 2025. Many of HMPO’s difficulties meeting the demand in 2022 stemmed from, or were exacerbated by, issues with its transformation programme. The future of HMPO’s operations rely on successfully completing the programme, but it is already delayed. HMPO’s plans to complete it in 2025 appear ambitious, particularly given the Department’s track record of delivering digital change and the Red rating awarded...

We remain to be convinced that HMPO’s digital transformation programme will be completed by 2025. Many of HMPO’s difficulties meeting the demand in 2022 stemmed from, or were exacerbated by, issues with its transformation programme. The future of HMPO’s operations rely on successfully completing the programme, but it is already delayed. HMPO’s plans to complete it in 2025 appear ambitious, particularly given the Department’s track record of delivering digital change and the Red rating awarded by the Infrastructure and Projects Authority. Furthermore, HMPO’s plans for the future of its legacy paper-based system are unclear. HMPO wants to maint Type: recommendation | Number: 5 | Response status: accepted Government response: The government agrees with the Committee’s recommendation. Recommendation implemented The recommendations from the Infrastructure and Projects Authority’s August 2022 review, alongside the latest update, can be found in the table below: Recommendation Update The Se