The current regulatory and market structures of the retail sector will not deliver a consumer experience that can adequately support the transition to decarbonised power system. We recommend that the Government prioritises the reform of the retail market and that its updated Energy Retail Market Strategy: a) clearly sets out the role that suppliers will be expected to play in the transition to a decarbonised power system as well as interim milestones to achieve this; b) enables suppliers to i...

The current regulatory and market structures of the retail sector will not deliver a consumer experience that can adequately support the transition to decarbonised power system. We recommend that the Government prioritises the reform of the retail market and that its updated Energy Retail Market Strategy: a) clearly sets out the role that suppliers will be expected to play in the transition to a decarbonised power system as well as interim milestones to achieve this; b) enables suppliers to innovate and build sophisticated relationships with customers through the provision of a broader set of energy services; 110 Decarbonisation of the power Type: recommendation | Number: 57 | Paragraph: 227 | Response status: not_addressed Government response: 143. The energy retail market is the main interface between consumers and the energy system, and government recognises that it is a critical enabler of consumer choice and participation as the energy system decarbonises. As described in the Ma