The Cabinet Office’s original expectation was that the strategy would lead to savings of 10% to 15% in operating costs, based on what other large public and private sector organisations across the world had been able to achieve.26 It did not calculate specific programme-wide costs and benefits from the outset. Its benefits database included written descriptions of benefits but did not quantify savings.27 Instead, it adopted a bottom-up approach with cost and benefits figures developed as part...

The Cabinet Office’s original expectation was that the strategy would lead to savings of 10% to 15% in operating costs, based on what other large public and private sector organisations across the world had been able to achieve.26 It did not calculate specific programme-wide costs and benefits from the outset. Its benefits database included written descriptions of benefits but did not quantify savings.27 Instead, it adopted a bottom-up approach with cost and benefits figures developed as part of individual cluster business cases for their shared services plans.28 Type: conclusion | Number: 15 | Response status: accepted Government response: The government agrees with the Committee’s recommendation. Target implementation date: September 2023 In Outline Business Cases clusters calculated benefits in different ways, this made comparisons between them tricky as they had been calculated over different timeframes, differing cashable and non-