The NAO also found that Defra did not expect to resolve all its legacy issues until 2030.15 For example, Defra told us that it had worked with the Central Digital & Data Office (CDDO) to establish which services were most critical or had the largest number of users. It explained that, of the top 75 public-facing applications identified using this classification, 12 were within Defra.16 In January 2023, Defra told us that, of Defra’s 12 systems with the highest volume of public or business use...

The NAO also found that Defra did not expect to resolve all its legacy issues until 2030.15 For example, Defra told us that it had worked with the Central Digital & Data Office (CDDO) to establish which services were most critical or had the largest number of users. It explained that, of the top 75 public-facing applications identified using this classification, 12 were within Defra.16 In January 2023, Defra told us that, of Defra’s 12 systems with the highest volume of public or business users, two were a mixture of modern and legacy systems and one was an entirely legacy system.17 However, across Defra’s applications as a whole, only 20% we Type: conclusion | Number: 10 | Response status: accepted Government response: The government agrees with the Committee’s recommendation. Recommendation implemented. Defra is modernising its services and putting users at the heart of developing service improvements. Defra will use best practice techniques such as user research, business process