The NHS is a universal service, and people should not be unable to access it because of wider challenges around access to technology, connectivity and digital skills. The Department should work with NHS England and other Departments to understand what models would work best for supporting patients to use and access technology in different settings both in and outside the health service (for example, in the community).

The NHS is a universal service, and people should not be unable to access it because of wider challenges around access to technology, connectivity and digital skills. The Department should work with NHS England and other Departments to understand what models would work best for supporting patients to use and access technology in different settings both in and outside the health service (for example, in the community). Type: conclusion | Number: 12 | Paragraph: 71 | Response status: under_consideration Government response: We are committed to enabling people to access healthcare how and when they want. Anyone can be digitally excluded during their lives because our willingness and ability to use digital services varies across time and in different contexts. But some people are more prone to digital exclusion than othe