However, users including court staff and stakeholders, still feel that HMCTS’s engagement with them has not been sufficient, especially during the rollout of common platform. We received written evidence from the Bar Council, which told us that as far as it was concerned, the designers and producers of the common platform appeared to have a limited understanding of working needs and practices, and “displayed a marked reluctance for the system to be designed in conjunction with, and for the be...

However, users including court staff and stakeholders, still feel that HMCTS’s engagement with them has not been sufficient, especially during the rollout of common platform. We received written evidence from the Bar Council, which told us that as far as it was concerned, the designers and producers of the common platform appeared to have a limited understanding of working needs and practices, and “displayed a marked reluctance for the system to be designed in conjunction with, and for the benefit of, professional court users”.16 It similarly told us that the systems that have been put in place do not work efficiently, and appeared to have be Type: conclusion | Number: 9 | Response status: accepted Government response: 2.1 The government agrees with the Committee’s recommendation Recommendation implemented 2.2 The decision to adjust the timetable for delivering new Common Platform functionality came directly from listening to and responding to feedback. 2.3 The Crime Programme overha