A single director-level owner for each service, with accountability for its end-to-end operation and decision-making authority for continually improving the service, would enable departments to form a complete and joined-up view of their services and associated costs.32 Understanding the full cost base of an existing service is key to delivering efficiency. CDDO told us that in the private sector, information such as unit costs, time to serve and error rates is ‘foundational’. Without good in...

A single director-level owner for each service, with accountability for its end-to-end operation and decision-making authority for continually improving the service, would enable departments to form a complete and joined-up view of their services and associated costs.32 Understanding the full cost base of an existing service is key to delivering efficiency. CDDO told us that in the private sector, information such as unit costs, time to serve and error rates is ‘foundational’. Without good information on a service’s starting point, it is very difficult to make a business case for improvement, and provide a baseline for tracking those improvem Type: conclusion | Number: 15 | Response status: accepted Government response: 1.1 The government agrees with the Committee’s recommendation. Target implementation date: June 2025 1.2 The Central Digital and Data Office (CDDO) has drafted a new standard for a Single Service Owner and is currently piloting this across a number of organisations. C