CDDO found that, for half the services it has evaluated, there is no single senior individual who has ownership of the full service, encompassing both the online citizen- facing portals and the back-office systems that perform the other processing. Instead, many different programme directors, operational leaders and digital leaders are involved.38 CDDO agrees the need for an end-to-end service owner to address the need for full visibility and end-to-end accountability for a service.39 Pieceme...

CDDO found that, for half the services it has evaluated, there is no single senior individual who has ownership of the full service, encompassing both the online citizen- facing portals and the back-office systems that perform the other processing. Instead, many different programme directors, operational leaders and digital leaders are involved.38 CDDO agrees the need for an end-to-end service owner to address the need for full visibility and end-to-end accountability for a service.39 Piecemeal changes to legacy systems Type: conclusion | Number: 17 | Response status: accepted Government response: 1.1 The government agrees with the Committee’s recommendation. Target implementation date: June 2025 1.2 The Central Digital and Data Office (CDDO) has drafted a new standard for a Single Service Owner and is currently piloting this across a number of organisations. CDDO will then roll this new stan