Integrating digital systems is a common source of contractual failure and dispute. Contractors can use difficulties in the roll-out of a new system as justification for not 27 Q 32 28 Q 42; Civil Service People Survey 2022: Benchmark Scores, table 3 29 Qq 2, 37, 43 30 Qq 6, 21 31 C&AG’s Report, para 2.7 32 Q 62; C&AG’s Report, para 18 14 Revising health assessments for disability benefits performing to the contract.33 The National Audit Office identified three sources of this integration that...

Integrating digital systems is a common source of contractual failure and dispute. Contractors can use difficulties in the roll-out of a new system as justification for not 27 Q 32 28 Q 42; Civil Service People Survey 2022: Benchmark Scores, table 3 29 Qq 2, 37, 43 30 Qq 6, 21 31 C&AG’s Report, para 2.7 32 Q 62; C&AG’s Report, para 18 14 Revising health assessments for disability benefits performing to the contract.33 The National Audit Office identified three sources of this integration that the Department will need to successfully manage: rolling out an IT system for its interim service contractors to use, working with contractors to test i Type: conclusion | Number: 18 | Response status: accepted Government response: The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Functional Assessment Service (FAS) contracts contain specific contractual levers and mechanisms to enable the supplier involvement required to support transformation. This i