Policy Paper Published 8 Apr 2026 Department for Science, Innovation and Technology ↗ View on GOV.UK

Telecoms Consumer Charter

This charter sets out a clear and strong commitment from industry to deliver great outcomes for consumers across the UK.

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This Telecoms Consumer Charter reflects our collective ambition to build on existing Ofcom protections and ensure consumers continue to see the benefits as the market evolves.

By developing additional voluntary commitments, industry and government are working together to ensure that progress continues as technology, consumer needs and market dynamics evolve.