We have heard praise of the PHSO’s handling of casework, but we have also received evidence of concerns with some aspects of its service provision. The PHSO told us that it would reflect on the concerns about the service it provided to people with disabilities while outlining the measures it takes to meet the needs of complainants. In its response to this report, the PHSO should outline to us the steps it proposes to take to address the concerns we have heard in our written evidence, in parti...

We have heard praise of the PHSO’s handling of casework, but we have also received evidence of concerns with some aspects of its service provision. The PHSO told us that it would reflect on the concerns about the service it provided to people with disabilities while outlining the measures it takes to meet the needs of complainants. In its response to this report, the PHSO should outline to us the steps it proposes to take to address the concerns we have heard in our written evidence, in particular in relation to service provision to people with disabilities and the elderly. Type: conclusion | Number: 1 | Paragraph: 13 | Response status: under_consideration Government response: We are committed to providing a high quality, empathetic and timely service to everyone, including people with disabilities. Around 44% of the complainants surveyed by PHSO report that they have a disability. This is significantly above the population average of 17. 7%1 To accommodate the diverse ne