We welcome the PHSO’s digital ambition and believe that this is a sensible way to increase value for money. We request from the PHSO a further update on progress Parliamentary and Health Service Ombudsman Scrutiny 2022–23 29 towards achieving these aims, along with a detailed analysis of any financial savings expected to be made as a result, with both to be included in the PHSO’s next Annual Report and Accounts.

We welcome the PHSO’s digital ambition and believe that this is a sensible way to increase value for money. We request from the PHSO a further update on progress Parliamentary and Health Service Ombudsman Scrutiny 2022–23 29 towards achieving these aims, along with a detailed analysis of any financial savings expected to be made as a result, with both to be included in the PHSO’s next Annual Report and Accounts. Type: conclusion | Number: 9 | Paragraph: 51 | Response status: under_consideration Government response: 10 Parliamentary and Health Service Ombudsman Scrutiny 2022–23: Government and PHSO response We welcome this recommendation and PACAC’s continued support on the matter of legislative reform. It is regrettable that the Government has chosen not to act on the recommendations from PACAC and its predece