The Financial Conduct Authority should work with the retail banking sector and organisations such as the RNIB to ensure all banks embrace inclusive design from the outset when innovating or phasing out existing services. We recommend that all banks: • roll out flat bank cards that are accessible to disabled people, and continue to issue embossed cards to customers who request them; • in addition to tactile indicators, ensure that all flat bank cards have a clear visual design, including colou...

The Financial Conduct Authority should work with the retail banking sector and organisations such as the RNIB to ensure all banks embrace inclusive design from the outset when innovating or phasing out existing services. We recommend that all banks: • roll out flat bank cards that are accessible to disabled people, and continue to issue embossed cards to customers who request them; • in addition to tactile indicators, ensure that all flat bank cards have a clear visual design, including colour, good contrast and large font size; and • where ATMs are provided, ensure they have been user tested with disabled people, installed in locations acces Type: recommendation | Number: 8 | Paragraph: 34 | Response status: accepted Government response: Our reply We know banking and payments services must be accessible for those who are blind and partially sighted. The law says banks and card machine makers must make reasonable adjustments in the way they deliver their services to support people wi