In response to our question about how DESNZ ensured customers had access to proper information to make decisions about investment and running costs, the Department explained that it provided information through its online tools on heat pump suitability and retrofit options to make homes cheaper to heat, and a phone line service providing households in England with advice about how to improve the energy performance of their homes. Research published by Energy Saving Trust in December 2023, and...

In response to our question about how DESNZ ensured customers had access to proper information to make decisions about investment and running costs, the Department explained that it provided information through its online tools on heat pump suitability and retrofit options to make homes cheaper to heat, and a phone line service providing households in England with advice about how to improve the energy performance of their homes. Research published by Energy Saving Trust in December 2023, and the written evidence it submitted to us, however, highlighted a lack of impartial, personalised support as a major barrier to decarbonising homes, with Type: conclusion | Number: 16 | Response status: partially_accepted Government response: The government agrees with the Committee’s recommendation. Target implementation date: to be confirmed 2.2 The implementation of recommendations is dependent on further steers from new ministers, and the department will inform the new Committee as soon as an