Rail Partners highlighted to us the risk that the Department may look to cut passenger services to save costs which would make the railway less attractive for passengers, mean lower revenues flowing into HM Treasury, and add to cost pressures. It said that it is essential to reunite cost and revenue in the Department in the short-term, and in an arms- length body after that, to avoid a sole focus on cost reduction that is negatively impacting the customer experience and revenue generation.24 ...

Rail Partners highlighted to us the risk that the Department may look to cut passenger services to save costs which would make the railway less attractive for passengers, mean lower revenues flowing into HM Treasury, and add to cost pressures. It said that it is essential to reunite cost and revenue in the Department in the short-term, and in an arms- length body after that, to avoid a sole focus on cost reduction that is negatively impacting the customer experience and revenue generation.24 Improving accessibility Type: conclusion | Number: 11 | Response status: not_addressed