We asked the Department what we can expect to see within the next six months that will make a difference and improve the passenger experience. The Department provided examples such as the Great British Rail sales, roll out and trialling of more pay-as-you- go technology for customers in various parts of the country, and accessibility audits of stations. But we pointed out that it is the basic things like reliability and punctuality that matter much more to passengers than the projects the Dep...

We asked the Department what we can expect to see within the next six months that will make a difference and improve the passenger experience. The Department provided examples such as the Great British Rail sales, roll out and trialling of more pay-as-you- go technology for customers in various parts of the country, and accessibility audits of stations. But we pointed out that it is the basic things like reliability and punctuality that matter much more to passengers than the projects the Department described.37 Rail Partners highlighted published data which shows that Network Rail, as infrastructure manager, is often responsible for delays a Type: conclusion | Number: 17 | Response status: not_addressed Government response: 4. PAC conclusion: We are not convinced that the Department has paid sufficient attention, in advance of the delayed creation of Great British Railways, to the changes it can make now to improve the situation for passengers and taxpayers. 4. PAC recommendation: T