Older age is not in itself a cause of digital exclusion but strongly correlates with some of the key measures, including lack of broadband at home and non-ownership of a smartphone. There is also a large number of “hidden” digitally excluded older people: those who appear to be online, having broadband at home and owning a smartphone, but who lack the requisite confidence and skills to complete digital tasks without support. There has been a huge proliferation of digital technology and adopti...

Older age is not in itself a cause of digital exclusion but strongly correlates with some of the key measures, including lack of broadband at home and non-ownership of a smartphone. There is also a large number of “hidden” digitally excluded older people: those who appear to be online, having broadband at home and owning a smartphone, but who lack the requisite confidence and skills to complete digital tasks without support. There has been a huge proliferation of digital technology and adoption of digital by default services across society, including in local authority services, banking, and healthcare, driven in part by cost savings and budg Type: conclusion | Number: 5 | Response status: not_addressed Government response: Older age is not in itself a cause of digital exclusion but strongly correlates with some of the key measures, including lack of broadband at home and non-ownership of a smartphone. There is also a large number of “hidden” digitally excluded older people: those wh