It is not sufficient for training to be delivered on disability awareness, accessibility and preventing discrimination: the training must be of a guaranteed minimum standard and proven to be effective in improving outcomes. The Department for Transport should, with the active 76 participation of disabled people, establish an expert unit to review within 12 months the training packages currently available across modes to identify, benchmark and standardise best practice, and conduct ongoing qu...

It is not sufficient for training to be delivered on disability awareness, accessibility and preventing discrimination: the training must be of a guaranteed minimum standard and proven to be effective in improving outcomes. The Department for Transport should, with the active 76 participation of disabled people, establish an expert unit to review within 12 months the training packages currently available across modes to identify, benchmark and standardise best practice, and conduct ongoing quality assurance. (Recommendation, Paragraph 84) Type: conclusion | Number: 16 | Response status: partially_accepted Government response: To understand what works best and is most likely to impart a lasting awareness and understanding of accessibility amongst operator management and staff, the Department agrees that there is merit in reviewing the training packages and practices currently available across modes, such as the Department