As one way of reducing the need for complaints in the first place, we recommend that all licensed transport providers be required to appoint an accessible transport champion with the specific responsibility for navigating journeys on a regular basis to assess conditions against a checklist, as a lean and rapid way of assessing the passenger experience. Champions should have an understanding of accessibility needs on a pan-disability basis, and personal experience of navigating transport as a ...

As one way of reducing the need for complaints in the first place, we recommend that all licensed transport providers be required to appoint an accessible transport champion with the specific responsibility for navigating journeys on a regular basis to assess conditions against a checklist, as a lean and rapid way of assessing the passenger experience. Champions should have an understanding of accessibility needs on a pan-disability basis, and personal experience of navigating transport as a disabled person or carer. (Recommendation, Paragraph 107) The legislative framework Type: recommendation | Number: 22 | Response status: not_accepted Government response: The Department will undertake further work to assess how best to address the issues raised. As previously stated, the Department sets the policy framework for transport accessibility, which regulators enforce, but as this inquiry has rightly highlighted, meaningful progress hinges on everyone, espec