The confidence that regulators evince in informal methods of enforcement and its deterrent effect on other operators is not justified by the experience of travellers. We recognise that reputational incentives such as performance rankings have a part to play, as do informal collaboration and education, but failure to adhere to legal requirements demands more robust and immediate responses. Thresholds for taking formal enforcement action are in general set too high, requiring evidence of repeat...

The confidence that regulators evince in informal methods of enforcement and its deterrent effect on other operators is not justified by the experience of travellers. We recognise that reputational incentives such as performance rankings have a part to play, as do informal collaboration and education, but failure to adhere to legal requirements demands more robust and immediate responses. Thresholds for taking formal enforcement action are in general set too high, requiring evidence of repeated and enduring failures. As a result, the number of formal actions that have been taken in each sector is so low that they can generally be recalled ind Type: conclusion | Number: 26 | Response status: not_addressed Government response: 31. The Department agrees that there should be no ambiguity about the importance of all relevant parties fulfilling their duties on accessibility. The Department sets the policy framework for transport accessibility, which regulators enforce. As the inquiry ident