Consultation on a direction to the Regulator of Social Housing to set a Competence and Conduct Standard for social housing

This consultation sets out proposals for a new Competence and Conduct Standard relating to staff in the social rented sector, including qualification requirements for Senior Housing Managers and Executives. The proposals address the significant concerns which were raised following the Grenfell tragedy about the professionalism of staff working in social housing. The evidence from the Grenfell Tower Inquiry indicated that tenants living in the tower had not been listened to when they raised concerns and that some staff behaved unprofessionally, treated tenants with a lack of respect, and did not have the skills and knowledge they needed to carry out their roles effectively. In 2017 we carried out extensive consultation with tenants across the country to inform the development of our Social Housing Green Paper. As part of this, tenants highlighted issues relating to safety and quality of service within social housing, and said they were not always treated wi