Written evidence, received from Southampton University academics and accountants, Dr Md Hosam Al Kaddour and Dr Nouha Saber, recommended that HMRC accelerates digital transformation, including investment in AI–driven customer support to handle routine inquiries and thus reduce call centre costs.70 Written evidence, received from Dr Edidiong Offiong Bassey (a lecturer and researcher on taxation at Cardiff University), recommended that HMRC upskill its staff to navigate AI–driven compliance too...

Written evidence, received from Southampton University academics and accountants, Dr Md Hosam Al Kaddour and Dr Nouha Saber, recommended that HMRC accelerates digital transformation, including investment in AI–driven customer support to handle routine inquiries and thus reduce call centre costs.70 Written evidence, received from Dr Edidiong Offiong Bassey (a lecturer and researcher on taxation at Cardiff University), recommended that HMRC upskill its staff to navigate AI–driven compliance tools effectively. 65 Qq 64–66 66 Q 67 67 HM Revenue & Customs and Department for Business & Trade, Electronic invoicing: promoting e-invoicing across UK bu Type: conclusion | Number: 35 | Response status: accepted Government response: 6.1 The government agrees with the Committee’s recommendation. Recommendation implemented 6.2 HMRC has written to the Committee alongside this Treasury Minute response. 6.3 HMRC is well positioned to take advantage of emerging technologies, particularly AI, to moderni