HM Treasury must broaden the terms of reference of the Financial Inclusion Committee on “digital inclusion and access to banking services” explicitly to address the risk that a two-tier economy will lock the digitally excluded out of the economy. HM Treasury must commit to reviewing internally and externally produced evidence on cash access and cash acceptance in the UK and make a public judgment on whether the system is equitably meeting the needs of consumers and businesses every five years...

HM Treasury must broaden the terms of reference of the Financial Inclusion Committee on “digital inclusion and access to banking services” explicitly to address the risk that a two-tier economy will lock the digitally excluded out of the economy. HM Treasury must commit to reviewing internally and externally produced evidence on cash access and cash acceptance in the UK and make a public judgment on whether the system is equitably meeting the needs of consumers and businesses every five years. As financial digitalisation continues, HM Treasury must work to ensure that innovation in this space is guided by a commitment to inclusivity, rather t Type: conclusion | Number: 120 | Response status: not_accepted Government response: The Government recognises that while digital innovation can help many to manage their finances, it can also exclude those who don’t have the means or capability to access online services. In 2025, the FCA reported that digitally excluded individuals are the most