We were encouraged to hear that the Government wants to shift the focus of Jobcentre appointments away from monitoring benefit compliance and towards personalised employment support. This shift is urgently needed. The Department now needs to expand on how it will deliver this change. 52 It is not clear how Jobcentre appointments will change and whether there will be a new process for monitoring benefit compliance. We are concerned that without meaningful change in these areas the opportunity ...

We were encouraged to hear that the Government wants to shift the focus of Jobcentre appointments away from monitoring benefit compliance and towards personalised employment support. This shift is urgently needed. The Department now needs to expand on how it will deliver this change. 52 It is not clear how Jobcentre appointments will change and whether there will be a new process for monitoring benefit compliance. We are concerned that without meaningful change in these areas the opportunity of these reforms will be lost. (Conclusion, Paragraph 30) Type: conclusion | Number: 4 | Response status: partially_accepted Government response: Work coaches already take claimants’ personal circumstances into consideration when engaging with them, and commitments are tailored in line with these circumstances. As part of this, work coaches consider both current circumstances and past experience. We are constantly reviewing our training and d