Over the next year, DWP should undertake a detailed review of its work coach model. It should evaluate the difference work coach support makes to employment outcomes for different groups, identifying those who would most benefit from more support and those who do not require work coaching because, for example, they are likely to only temporarily be out of the workforce. As part of this, DWP should look at evidence-based options for empowering work coaches, including how to give them greater a...

Over the next year, DWP should undertake a detailed review of its work coach model. It should evaluate the difference work coach support makes to employment outcomes for different groups, identifying those who would most benefit from more support and those who do not require work coaching because, for example, they are likely to only temporarily be out of the workforce. As part of this, DWP should look at evidence-based options for empowering work coaches, including how to give them greater autonomy over how best to support individual claimants while maintaining a consistent service. It should also look at best practice among other providers Type: recommendation | Number: 10 | Response status: accepted Government response: Accept The department recognises the importance of tailoring employment support to the needs of different groups. To date, we have developed patterns of support which target certain groups with specific needs, such as customers with health conditions, and young peo