DWP’s solution to a lack of work coach capacity is to use digital tools, with its flagship plan being a ‘Jobcentre in your pocket’. DWP plans to deliver this digital tool in 2027–28, but has yet to define what it is, how it will work and who it is for. While it is good to see the Government bringing Jobcentres into the modern world, we believe that digital tools alone won’t be able to deliver the level of transformation needed. In particular, we are concerned that DWP has not fully addressed ...

DWP’s solution to a lack of work coach capacity is to use digital tools, with its flagship plan being a ‘Jobcentre in your pocket’. DWP plans to deliver this digital tool in 2027–28, but has yet to define what it is, how it will work and who it is for. While it is good to see the Government bringing Jobcentres into the modern world, we believe that digital tools alone won’t be able to deliver the level of transformation needed. In particular, we are concerned that DWP has not fully addressed the risks posed by AI technology. (Conclusion, Paragraph 76) Type: conclusion | Number: 13 | Response status: partially_accepted Government response: We appreciate the emphasis on strengthening engagement with local employers and fully support the intent behind this recommendation. We agree that employer engagement is a critical lever for improving outcomes and recognise the value of encouraging proactive local approaches. As part of the creation