The failings in the current performance management regime mean that the Home Office is not able to properly hold its providers to account. The Home Office has had more than enough time to identify and address the deficiencies in the current Key Performance Indicator framework. Given the increased public prominence and growth in the cost of asylum accommodation, it is unacceptable that the performance management regime remains under review, with no substantive changes, more than two years afte...

The failings in the current performance management regime mean that the Home Office is not able to properly hold its providers to account. The Home Office has had more than enough time to identify and address the deficiencies in the current Key Performance Indicator framework. Given the increased public prominence and growth in the cost of asylum accommodation, it is unacceptable that the performance management regime remains under review, with no substantive changes, more than two years after the Independent Commission for Aid Impact identified shortcomings in the regime. (Conclusion, Paragraph 57) Type: conclusion | Number: 11 | Response status: under_consideration Government response: Migrant Help’s responsibilities under the AIRE contract are defined by statutory and contractual requirements, including impartial advice, eligibility support, issue reporting, and safeguarding. Since 2019, Migrant Help has served as the single point of contact for asylum seekers, with demand exceed