Consultation on updating the Guaranteed Standards Scheme (GSS)

This public consultation on the Guaranteed Standards Scheme (GSS) opened on 12th August and will close on 7th October 2024. The government is consulting on changes to the Guaranteed Standards Scheme (GSS) to improve baseline customer service standards and protection in the water and sewerage sector. These changes include roughly doubling payment values contained within the scheme, and broadening the set of standards which warrant payments to provide more comprehensive protection from service disruption for customers in England, following the announcements to this effect of the Secretary of State for Environment, Food and Rural Affairs on 11 July 2024. This consultation is seeking views of stakeholders in the sector and parties or individuals who may be affected by the changes within the government’s proposals to amend the GSS as it applies within England. The Consumer Council for Water (CCW), the statutory consumer representat