For a company with such regular issues with outages, South East Water’s approach to supporting vulnerable customers gives the impression of a business caught completely by surprise. We accept that it is challenging to continuously update the Priority Services Register: people will not always inform you of vulnerabilities, transient or permanent. However, the fact that there were fundamental problems with deliveries for those that were on the PSR is indicative of a problematic approach, one th...

For a company with such regular issues with outages, South East Water’s approach to supporting vulnerable customers gives the impression of a business caught completely by surprise. We accept that it is challenging to continuously update the Priority Services Register: people will not always inform you of vulnerabilities, transient or permanent. However, the fact that there were fundamental problems with deliveries for those that were on the PSR is indicative of a problematic approach, one that fails to record and consider the needs of customers. Moreover, vulnerable sites such as care homes were also let down, which should have been easily i Type: conclusion | Number: 9 | Response status: response_pending