Since at least 2020, South East Water clearly has had, and continues to demonstrate, an inability to establish the root causes of its supply resilience problems. There are likely many facets to this, including a failure to monitor the key asset indicators, and a tendency to blame external factors, as highlighted elsewhere in this report. The company leadership seems to be divorced from the real-world situations, either due to a lack of feedback data and processes, or a willingness to ignore p...

Since at least 2020, South East Water clearly has had, and continues to demonstrate, an inability to establish the root causes of its supply resilience problems. There are likely many facets to this, including a failure to monitor the key asset indicators, and a tendency to blame external factors, as highlighted elsewhere in this report. The company leadership seems to be divorced from the real-world situations, either due to a lack of feedback data and processes, or a willingness to ignore problems. There also appears to be a fundamental inability to properly analyse the data it does have, most recently demonstrated by its first misleading a Type: conclusion | Number: 11 | Response status: response_pending