Continued leadership failure is grounds for leadership change. Time and again, since 2020, South East Water’s leadership has failed in its fundamental task of supplying water to its customers. That is around six years of poor performance, sometimes with multiple incidents within the same year. Most problematic from a leadership perspective are the failures identified in the company’s monitoring and managing of risks and the incident response. These are largely procedural matters, entirely wit...

Continued leadership failure is grounds for leadership change. Time and again, since 2020, South East Water’s leadership has failed in its fundamental task of supplying water to its customers. That is around six years of poor performance, sometimes with multiple incidents within the same year. Most problematic from a leadership perspective are the failures identified in the company’s monitoring and managing of risks and the incident response. These are largely procedural matters, entirely within the company’s control and have hardly improved from incident to incident. There are some signals that action is now being taken, but it is too little Type: conclusion | Number: 14 | Response status: response_pending